FAQ
What format should I send my artwork in?
What is vector and raster art?
What if I cannot get the artwork in the correct format?
What is PMS Color Matching and why does my artwork spec have PMS numbers next to the color boxes?
Where should I send my artwork?
How can I place an order?
What are the Imprint (Decoration) Options?
What are Set-up Charges?
What happens after I place my order?
What if I receive my order and I'm not happy? Is there a Guarantee?
How can I pay for my order?
How can get an Account/Can you bill me?
What if I only want 1 item without a logo?
What is the minimum quantity that I can order of a particular item with my logo?
Can I order a sample before I purchase a product.
What is an Over/Underrun?
Can you ship Internationally?
How can I find out the status of my order?
What if I cannot get the artwork in the correct format?

Send over whatever you have and we will evaluate and let you know what needs to be done. We will do whatever we can to make sure that your order is not held up because of artwork problems. Often times we can recreate your logo quickly with little or no charge. However, if your artwork is complex or we have difficulty reproducing it, we may have to charge you a small art charge based on the time spent fixing it. Typically we charge $40.00 per hour.

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